Responsible gambling

Elements Casino Victoria is committed to providing a safe and responsible gaming environment for all patrons. We recognize that problem gambling can affect anyone, regardless of age or background, and we are dedicated to helping those who may be experiencing difficulties with their gaming habits.

If you feel that your gaming has become problematic, please do not hesitate to reach out to our staff. We have a range of tools and resources available to help you manage your gaming activity and prevent it from becoming a problem.

Self-Exclusion Program

We offer a self-exclusion program for those who wish to limit their access to the casino or take a break from gaming altogether. This can be done on an indefinite basis, allowing patrons to step away from gaming for as long as they need. Please contact us if you would like more information about our self-exclusion program.

Deposit Limits

We encourage all of our patrons to set deposit limits for themselves. This will help prevent them from exceeding their intended budget and minimize the risk of developing problem gambling habits. You can request a deposit limit through one of our customer service representatives at any time during your visit.

Time-Outs

If you feel that gaming is starting to have an impact on other areas of your life, or if you are concerned about your behavior around gaming machines, we suggest taking a break from the activity for a while. Time-outs can help provide relief and allow patrons to recharge before returning to play.

GameSense Program

Our GameSense program provides comprehensive information, resources, and tools to support responsible gaming practices. The program helps individuals understand the risks of problem gambling, how to set limits, and ways to prevent it from affecting other areas of their lives.

Support Organizations

If you are concerned that your gaming is becoming a problem or if you know someone who may be struggling, please do not hesitate to contact us. We can provide assistance and direct you towards additional resources available through organizations such as:

• BC's Problem Gambling Help Line
• GameSense Program

These services offer confidential support and guidance for individuals experiencing problem gambling issues.

We strive to create a supportive environment that promotes responsible gaming practices. If you or someone you know is struggling with problem gambling, please don't hesitate to reach out.